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Our Managed Services

Our Managed Services

Network Services

At Wipro, we’ve built our name by delivering exceptional IT services to enterprises throughout the world. We combine the latest technology with business expertise, quality processes, and strategic vendor alliances (including our partnership with Cisco, a leading technology solution provider for networking and communication infrastructure).

Storage

Relying on a proprietary global delivery model, we provide storage services for clients from GCC, onsite, near-site and offshore locations. We transfer all or part of your day-to-day storage management responsibilities, including storage area networks (SANs), network-attached storage (NAS), and tape libraries. Plus, we can also transfer of ownership of technology and assets to Wipro Infocrossing.

Storage Capabilities
  • Breadth of coverage on storage platform (SAN & NAS) – EMC, IBM, HP, Sun, Hitachi, NetApp, Brocade, Cisco
  • Depth of coverage on storage platform – design, deployment including integration, administration and transformation or value-added services
  • Well-defined service definitions and service levels to meet every customer’s requirement
  • Virtual Resolution Group (RG) to handle field escalation and resolve issues
  • Global (onsite/nearshore/offshore) service delivery to reduce operation cost
  • Structured onsite/nearshore/offshore responsibility and task definitions
  • Element-based pricing model
  • Alliances with EMC, IBM, Sun, HP, Cisco, Brocade, Hitachi, NetApp, Symantec

Database

Supporting 40,000+ databases across US, Europe, and Japan, we are one of the largest remote database administrators in the world. Our team of dedicated administrators supports Oracle, Sybase, DB2/UDB, Teradata MSSQL, and MySQL—and partners with strategic vendors like Oracle, Microsoft and IBM. We provide database services across diverse platforms like UNIX, Linux, and Windows, and use tools like BMC Patrol, Quest tools, CA Unicenter, Vantage, Tivoli, and HPOV.

Service Desk

At Wipro, we bring you world-class infrastructure support. Our services range from automating existing service desks to implementing new ones, from consolidating IT service desks to incorporating web-enabled support.

Our Service Desk, which is led by ITIL methodology, keeps you informed of all upcoming service events, actions, and service changes. Plus, it manages all calls until they are resolved.

Service Desk Offerings
  • Providing single point-of-contact for enterprise users (across locations and geographies)
  • Setting up offshore IT Service Desks for IT infrastructure support and management covering desktop/laptops, servers, operating systems, office productivity suites, email and browser support, network and connectivity issues, business and custom applications
  • Web service enables employees to search for solutions, open and update support incidents, and reset passwords
  • Technology enhancements and upgrades
  • User administration management
  • Security management and virus control
  • Performance management and reporting
  • Change management (trend analysis and pro-active planning)

We also offer a high pool of ITIL-certified consultants—migrating and operating large-scale IT support and call centers. We have state-of-the-art facilities in the United States and India, as well as a presence in Romania, China, Malaysia, Philippines, Brazil, Poland, and Mexico.