You’ll have access to an experienced Client Engagement Manager for the duration of our partnership. The Client Engagement Manager serves as the single contact ultimately responsible for your satisfaction.
Alongside the Client Engagement Manager is a Service Delivery Manager. This individual typically possesses 12+ years of IT outsourcing experience, along with the technical skills to navigate a complex IT environment.
The Transition Manager is directly responsible for the quality of your migration. By managing complex programs and handling detailed project plans, the Transition Manager assures a seamless migration to new services.
A member of our executive team will serve as your key management contact. The executive meets with you on a regular basis to review performance and discuss strategy. This Executive Sponsor oversees the planning, building and running of the operation—and has proved to be a vital component in client satisfaction.
Opportunities live in the future. That’s why we provide you with access to a Chief Technology Officer. You’ll benefit from thought leadership on the highest level. And you’ll have a well-rounded business consultant and a trusted advisor for the duration of your project.
The CTO Advisor begins reviewing performance one to three months into the relationship. This advisor helps you identify opportunities for improvement—such as modifications, automated processes, and untapped efficiencies. Regular recommendations are devised, monitored, and tracked.
A CTO Advisor consults with you on a quarterly basis–offering forward-looking conversations that enhance long-term performance. The goal is to maintain a pulse on the IT landscape by examining emerging technologies.
Our team delivers on its promise—and guards against future risks. How? By using our experience to eliminate problems before they become issues. And by refining your systems and processes to bring savings long after the migration is completed.
We offer smooth transitions and upgrades—bringing you an intricate balance of the past, present, and future. The bottom line? We deliver what we promise.
Your business needs to be dynamic—and so does your IT partner. We don’t offer cookie-cutter solutions. We become intimately involved with your operational challenges to bring you the technologies and solutions that work best for you.